PC Service Center 4000 Central Florida Blvd. Bldg. #13 (CC1) Room 108 Orlando, Florida 32816-2300 (407)823-3444

Customer Feedback Form

Were you provided with the call ticket number? Yes No

Did the technician call you to discuss the problem in a timely matter? Yes No

Did the technician schedule an appointment or give you an estimated time of arrival to do the repair? Yes No

Did the technician show up as scheduled or within the estimated time frame? Yes No

Was the technician able to resolve the problem on the initial visit? Yes No

Was the repair completed in a reasonable amount of time? Yes No

Did the technician identify himself/herself and give you contact information? Yes No

Do you feel the technician was competent and acted professionally? Yes No

Do you feel the invoice amount was appropriate for the work performed? Yes No

Overall rating for the problem resolution by the PC Service Center? Excellent Good Fair Poor

Department:

Customer Name:

Telephone:

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Call Ticket#:

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